Frequently asked questions about the online donor portal

Step 1: Create an account.

In the donor portal, click on the button 'Sign up'.

Click on 'Register herer'.



On the next screen, enter your email address and password (twice) and click 'Register'.

Step 2: Activate your account

Now that your account has been created, all you have to do is activate it. For this you received a message in the mailbox of the e-mail address you just provided.

Open the received email message and click on 'Activate account'.

Click on 'Activate account'.

Your account is now activated. You will now be redirected to the donor portal login page. If this does not happen automatically, click on 'here' in the displayed screen:

Step 3: Complete your profile

Enter your email address and click on 'Continue'.

Enter your password and click on 'Sign up'.

There are now two possibilities. Either we recognize you as a known donor at Belgian Red Cross-Flanders or we don't recognize you as such:

When we recognize you as a known donor at Belgian Red Cross-Flanders, your data will be displayed and where necessary you can still modify them. Did you enter everything correctly? Then click on 'Register'.

If we do not yet recognize you as a known donor at Belgian Red Cross-Flanders, we will give you two options: register further with your donor number or manually enter your data yourself.

Did you choose "No?

• Enter your personal data once.We ask you to enter your personal data once. These details are important so that we can link you correctly to your donor file later and inform you about your donation. Therefore, fill it in with care and always include your official data (such as on your identity card).

• Are your details correctly completed? Then click on 'Register'.

Did you choose 'Yes'? In order to link you to your existing profile, we need your donor number needed. Every donor who has ever donated to Belgian Red Cross-Flanders has such a donor number. You can find it at the bottom of each digital newsletter and on your post-donation donor card which you receive after each donation. You can also request your donor number via bloed@rodekruis.be

Enter your donor number and click on 'Confirm'.

To protect your personal information, we have sent you an e-mail at the e-mail address that was already linked to your donor number in the system. In that e-mail, you must confirm one last time that it is you. Open the email and click on the button 'Donor account linking'.

We will now complete your data automatically. You can change or complete your contact information if necessary. Indicate your preferred language and click on 'Register'. We ask you to enter your personal data once. These details are important in order to correctly link you to your donor file later and inform you about your donation. Therefore, fill this in with care and always provide your official data (such as on your identity card).

Step 4: Give the best of yourself

Congratulations! You have now completed your registration and can get started on the donor portal. You can now easily make an appointment to donate blood or plasma in your area.

We hope to see you soon at one of our donor centers or mobile collections.

Thank you for wanting to give!

Step 1: Create an account.

In the donor portal, click on the button 'Sign up'.

Click on 'Register herer'.


On the next screen, enter your email address and password (twice) and click 'Register'.

Step 2: Activate your account

Now that your account has been created, all you have to do is activate it. For this you received a message in the mailbox of the e-mail address you just provided.

Open the received e-mail message and click on "Activate account.

Clicking the button will reopen the donor portal. Click on "Activate account.

Your account is now activated. You will now be redirected to the donor portal login page. If this does not happen automatically, click 'here' in the screen shown:

Step 3: Complete your profile

Enter your e-mail address and click "Continue.

Enter your password and click "Sign In.

The system now asks you if you already donated. Here you may enter 'No' on answers which means you are now in a position to complete your personal data once.

Are your details correctly completed? Then click on 'Register'.

Step 4: Give your best!

Congratulations! You're all done with your registration and can get started on the donor portal. You can now easily make an appointment to donate blood or plasma in your area.

We hope to see you soon at one of our donor centers or mobile collections.

Thank you for wanting to give!

Sign up at the donor portal. On your home page you now see your preferred locations. You can immediately book an appointment at your preferred location.  

Don't have a preferred location yet? Proceed as follows:

Click on 'Set your preference' at the desired donation type.

Choose your preferred location:

• Optionally, your recent donation location will appear and you can choose it.
• Otherwise, search municipality or zip code for a desired location.

Click 'Select' at your preferred location.

Your preferred location has now been saved and is listed under the donation type. Click on 'Make an appointment' to book an appointment right away.

If you want to change your preferred location back later, click "Change Preferred Location.

Repeat steps for plasma donation. Setting or changing your preferred location for a platelet donation? Check here for how to proceed.

If you receive an error message during or after your registration, please contact us at bloed@rodekruis.be. Please provide as much information as possible: send a picture of the error message displayed and specify the e-mail address you wish to use to register. Always include your name, first name and date of birth. Do you already have a donor number? It is best to give this as well.

This is only necessary if you have already donated in the past and we cannot find your email address in our system. In this situation, we recommend linking your donor number. Only then can we link your new account with your donor record and your donation history. As long as your new account is not linked to your donor record, you will not be able to see your donation history.

You can find your donor number at the bottom of each digital newsletter, or on the post donation card you receive with each donation.

Did you indicate during registration that you do not know your donor number? Or have you indicated that you have never donated? Then as soon as you have your donor number, you can link it in your portal profile to track your donation history, among other things.

Proceed as follows to link your donor number to your donor record after creating your account:

Go to the donor portal and sign in. Enter your email address and password and click on 'Sign up'. Then click on 'Menu' and then on your own name.



Choose the option 'Link my donor number'.

Enter your donor number and click on 'Register'.

Find here more info on where to find your donor number.

You will find your donor number at the bottom of every digital newsletter, invitation to your blood collection by email and on the post donation donor card. You can also request the donor number at bloed@rodekruis.be.

Once you are logged in, the menu is a lot more extensive. When you click on it, the options below appear:

• My appointments: This is where you will find your scheduled appointments
• Make an appointment: Use your preferred locations to book an appointment quickly and efficiently.
• Frequently Asked Questions: This page takes you to the overview of frequently asked questions surrounding the donor portal. You are now on this page. 
• Get in touch: This is the place to ask an administrative question as well as to make a complaint. However, if you have something to report around your medical records Or do you have a medical question? Then contact the doctor of the medical secretariat of your province.
  
  You can reach the doctor in the medical secretariat every weekday during office hours at:
  • East & West Flanders: medischsecretariaat.gent@rodekruis.be | 09 244 56 65
  • Antwerp, Limburg & Flemish Brabant: medischsecretariaat.mechelen@rodekruis.be | 015 44 57 44
    
    
• Language: Change the language of the donor portal.
• Unsubscribe: This logs you out of the donor portal.

There is one more option in the menu that we didn't touch on; your own name. By clicking on your own name Clicking next options appear: 

• My profile: here you can find your blood group, donation history, on-call status, preferred location and contact information, among other things. You can change your contact information here, as well as your preferred location (for blood, plasma and platelets).
• Change data: change your e-mail address, phone number and/or correspondence language. You can also access your contact preferences from here and change them if you wish.
  • You cannot change your address in the donor portal. If you are going to donate, your electronic identity card when you register, that way we will always have your most recent official address.
  • Wish to have your correspondence address changed already for your next donation? Then send an e-mail to bloed@rodekruis.be.
• Change password: would you like to set a new password? Then you can use this option.

• Preferred locations: set your favorite mobile collection or donor center for each type of donation you can donate. Setting these makes it easier and more efficient to make an appointment.
• Donation overview: shows a summary of your donations.
• Link my donor number: are you a donor and have already donated but can't find your details under 'Donation Overview'? Then enter your donor number and get more out of your portal account. That way, the donor portal also takes into account your donation interval when making your next appointment.

Only effective donations are eligible for honors. Did you show up for donation once but were not allowed to donate at that time? Then this attendance does not count in your honors number of effective donations but does count in the number you showed up for a donation. The number of times you showed up is displayed on the donor portal.

We only show donations you made at Belgian Red Cross-Flanders . If you donated elsewhere in the past (for example at Croix-Rouge de Belgique - Communauté francophone), this will not be counted in the overview.

In addition, your already existing profile may not (yet) be linked to your new account. You can do this by clicking on your own name in the menu and then clicking on 'Link my donor number'. Enter your donor number here.

For more info, please see the question above.

Yes, both our donor centers and mobile blood collections actually require an appointment to donate blood or plasma.

For platelets, we ask that you make an appointment through your donor center. This can be done on site or by phone. You can find your donor center's contact information here.

The reason why this can only be done through your donor center is because not everyone is eligible to donate platelets. The need for these donations is also greatly determined by the supply at the time. So keep in mind that a booked appointment can always be canceled or rescheduled.

As a donor, you can view, reschedule or cancel your made appointments in the donor portal at 'My appointments'.

You can easily change the appointment here per appointment by clicking on 'Change Appointment'. You cannot reschedule or cancel a platelet appointment yourself. This can be done at the donor center or by phone. You can find your donor center's contact information here.

Go to the donor portal, Open the menu, click on your own name and click on 'My Profile'.  
There you will see as the second item 'From when can I donate again' are listed with the correct dates.

These dates may be different for blood, plasma and platelets as these have different waiting times.

In addition, to be on the safe side, complete the donor self-test before you make an appointment and before you visit. That way you will know if you are eligible to donate blood or plasma.

Where you donate is entirely up to you. In the donor portal, you can find the nearest collection site based on your location.

You can also edit your preferred locations yourself. You do this by clicking on your own name in the menu and then clicking on 'Preferred Locations'. Enter the preferred locations for your blood, plasma or platelet donation here.

Click on the menu and then on your own name. Choose'Change data'. Here you can change your phone number, e-mail address and language preference.

Your address information is entered automatically by reading your eID. Therefore, you cannot change them yourself through your account.

If you have recently moved and wish to pass on this change of address, please come by for a donation. Your eID will be re-read and your data updated. If it takes too long until your next donation, please send a message to bloed@rodekruis.be.

You can manage your sampling locations yourself. Changes can be made via'Preferred locations' in the menu under your own name.

You can change your password in two ways.

Want to log in and don't remember the password for your portal account? Then click on"Forgot your password.

Already logged into your portal account and wish to set a different password? Click on the menu and then on your own name. Click on 'Change password'.

Attention!
From this page you cannot return to the donor portal except by returning to the previous page(s) in your browser itself. Or return to the donor portal yourself.

Do you still have access to the email address that was previously linked? If so, take the following steps:

Sign in with your old e-mail address.
Open the menu and click on your own name and then choose 'Change password'.



On the next page (top left), click on your email address and choose 'Manage email address'.

Enter your new email address and click on the button 'change email address'.

You will receive a message at the newly selected email address.

If you no longer have access to the e-mail address that was previously linked, please contact bloed@rodekruis.be.