Humane care

We offer applicants for international protection accommodation for the period their procedure is pending. In doing so, they can count on various forms of support. With a view to the general welfare, material assistance is provided to residents. Respect for their individual strength and self-reliance is a guiding principle of support. We encourage them to work on their future during their temporary stay at the reception center.

Correct living situation and safe living environment

In the shelters, providing a safe living environment and humane living situation is our basic mission. For each resident, we provide housing and food. All applicants for international protection also receive some weekly pocket money for personal expenses. They sign a by-laws to promote coexistence in the shelter and its surroundings.

Procedural support

We support residents in their procedure. We emphasize the provision of objective and accurate information, paying attention to each resident's individual trajectory. We also communicate the possibilities of voluntary return with an eye to the future, regardless of the outcome of the procedure. The responsibility for following up the procedure always lies with the resident themselves.

Group events and resident participation

We invest in group dynamics and resident participation. A well-run group event also promotes individual well-being. Residents live between hope and fear as they wait for the outcome of their proceedings. We want to make their waiting time as pleasant and meaningful as possible with, for example, language classes and leisure and sports activities. In addition, we actively involve them in the daily operations of the reception center. A good group dynamic creates peace and security.

Social counseling and access to psychological care

We believe it is important to provide social guidance to residents. If necessary, we provide psychological care. In case of any psychosocial problems, we accommodate them to the best of our ability. We have extra attention for more vulnerable groups and individuals.

Medical assistance

The medical supervision of the residents is provided within a clearly defined framework, under the responsibility of a doctor associated with the shelter. The medical assistance allowed is determined by the government and is offered within the temporary nature of the shelter. 

Education and training

In terms of schooling, compulsory education applies to underage residents. In this we try to support them and their parents as much as possible. Adult residents can take up a training program and/or participate in sociocultural activities. We also look together with the resident for information on employment opportunities. 

Good neighbors

Good contact between the shelter and the community is a priority. Guided visits or open days are ideal opportunities to get acquainted with the operation of the reception center. Volunteers offer clear added value and we give this volunteer work, which is specific to the Red Cross, a prominent place.