Holding app

Privacy Policy (Data Policy)

Belgian Red Cross-Flanders does not receive or process any personal data from you in the context of this app. You can enter certain personal data in the app. This data is only stored on your device. Belgian Red Cross-Flanders has no access to this data. 

If you should have any questions about this, you can always contact the app developer at app.houvast@rodekruis.be.

Terms of Use 

This app is offered by Belgian Red Cross-Flanders, located at Motstraat 40, 2800 Mechelen, registered in the CBE with the number 1012.657.135.

Access to and use of this app are subject to the following terms and conditions.

1. General

By continuing to use this app, you agree to these terms of use. Therefore, do not continue to use the app if you do not agree to them.

2. App content and liability

We take great care and attention to our app and we strive to ensure that all information is as complete, correct, understandable, accurate and current as possible. However, all information, names, images, pictures, logos and icons, etc. available on or through this app are provided without any commitment and we are not liable for any damages resulting from any inaccuracies and/or omissions in the app. 

This app serves only as an aid in learning and applying first aid. The app cannot replace the intervention of professional help. The information on the app is of a general nature and is not tailored to personal or specific or medical circumstances.

The app does not aim to provide any legal, medical or other type of professional advice, nor does the app pursue completeness in terms of relevant aspects of first aid. 

In case of severe mental health problems, suicidal thoughts or after a suicide attempt, professional help is recommended. We strongly recommend that you consult a professional counselor. You can contact the suicide line (tel.1813, www.zelfmoordlijn.be), among others, for this purpose.

We reserve the right to add, modify or delete information at any time without prior notice. If we are notified of errors or incompleteness of data, we will correct or add to it after notifying the app developer at app.houvast@rodekruis.be.

No warranty, express or implied, is made as to the usefulness, accuracy or completeness of the information on the app. Nor is it guaranteed that this app or the server that makes it available, despite the efforts made in this regard, are free of computer viruses. Under no circumstances can we be held liable for direct or indirect damages resulting from the use (incorrect or otherwise) of this app.

3. Left

This app contains links to external websites. We cannot be held liable for the current or future content of these websites, nor for the content of external sites that link to the Belgian Red Cross-Flanders website or refer to our apps.

4. User's commitments.

In accessing and using the app, you expressly commit to:

• not interfere with the optimal operation and security of the app, for example by using viruses or other harmful files or data or by allowing you to access files or data to which you would not normally have access;
• not to supplement, change, replace or improve the information shown on this app in whole or in part outside the functionalities provided for that purpose in 'the self-care plan' and 'my network', among others;
• Not to use the app for illegal or harmful purposes. 

5. Protection of intellectual property rights

The information, including all editorial material, texts, photographs, illustrations, drawings and other graphic material, names, logos, software, trademarks and other marks, made accessible through the app are the property of Belgian Red Cross-Flanders or the property of affiliated entities.  

The information is protected by copyright, database right, trademark or other intellectual property rights. The information may be used only for your personal, non-commercial use. 

You agree not to reproduce, distribute or communicate the information to third parties, whether for profit or not, without our prior express written consent. 

Nothing contained on this app shall be construed as granting an express or implied license to use any intellectual property right except as and to the extent provided in the present terms and conditions.

This app was developed in collaboration with Zenjoy for UX design, Tekst+Beeld for copywriting and Xpirit for development of this app. Photography by Unsplash and Shutterstock.

6. Applicable law and competent court

These terms and conditions are governed exclusively by Belgian law. Disputes arising out of these terms and conditions or the use of the website shall be exclusively subject to the competent courts of Antwerp, Mechelen Division, Belgium, without prejudice to any rights you may have as an EU consumer to sue under the mandatory laws of your place of residence within the EU.

 

Accountability

1. Creation of app Holds

The content of this app is based on the book 'Listen! First aid for mental health problems'. 

This book came about with the help of Zorgnet-Icuro, the UCLL graduate and adult education campus Sociale School Heverlee, the Flemish Patients' Platform / OPGanG, Similes, the Support Center Mental Health, the Flemish Expertise Center Suicide Prevention (VLESP), the Flemish Institute Healthy Living, Eetexpert - knowledge center eating and weight problems and the Flemish Expertise Center Alcohol and other Drugs (VAD). The Flemish Government supported this project.

Learn more about the book here: https://www.rodekruis.be/wat-kan-jij-doen/volg-een-opleiding/ons-handboek-help-eerste-hulp-voor-iedereen/luister-eerste-hulp-bij-psychische-problemen/.

2. Evidence-based Practice 

Belgian Red Cross-Flanders underpins its techniques and activities with scientifically proven arguments. The guidelines described in the book and this app for dealing helpfully with someone experiencing mental health problems have undergone the same course. Specifically, this was done using the AGREE II method (Appraisal of Cuidelines for Research and Evaluation). To do this, the Centre for Evidence-Based Practice Practice (CEBaP) systematically searched for scientific studies in three bibliographic databases: MEDLINE, Embase and PsycNET. 

The focus here was on studies that examined the effect of communication (talking, reassuring, comforting, listening, motivating) in the case of mental health problems. The interventions had to be feasible to implement by a layperson, someone without a professional background. The scientific literature was searched specifically for the following themes: stress, grief, shocking event, burnout, depression, anxiety, addiction, psychosis, eating disorders, suicidal thoughts, self-injury and aggressive behavior. 

This evidence was then compiled in an evidence summary. The quality of each study was also assessed according to the GRADE method (Grading of Recommendations Assessment, Development and Evaluation). For certain topics, scientific studies were not searched. These were mainly recommendations related to self-care, recommendations that are logical and obvious, or recommendations related to specific professional caregivers.

We translated all found 'evidence' into practical recommendations. In doing so, we took into account the practical experience, preferences and interests of the target population. We also assigned a degree of recommendation to each recommendation according to the GRADE method. In preparing the book, we also incorporated the opinions of experts. An expert panel was assembled consisting of professionals coming from mental health and academic backgrounds, as well as experiential mental health and addiction professionals in training. The panelists evaluated all the background information and practical recommendations in the draft texts of the book. They formulated suggestions, corrections and additional recommendations based on their expertise and experience. During joint meetings, the revised drafts were discussed, finalized and approved. 

The content of the book was then used as the basis for the development of this app.

The list of sources used to create the book are available upon request at FAMP More info on the methodology used and some examples of an evidence summary can be found at www.rodekruis.be/cebap and www.cebap.org

3. Products

Belgian Red Cross-Flanders does not recommend any commercial product. Products are only used to clarify a topic.

4. Gender-neutral addressing

In the app, we choose to address with that, them and their. These pronouns give everyone freedom to fill them in for themselves: him, her or them, he, she or they.

5. Partners in development 

This app was developed in collaboration with Zenjoy for UX design, Tekst+Beeld for copywriting and Xpirit for development of this app.

Legal notices

You can find the legal notices here

More info about our organization

About Belgian Red Cross-Flanders